Sonal: I find that too; I also notice that and it drives me a little nuts that I do that, some of my speakers do that. And I also forgot that some tools allow you to turn that view off — but it IS incredibly different — because when you’re on stage, you’re not that close up. But otherwise, keep ‘em, so it’s not like robotic either, you know. There are better and worse ways; if you can remove the pressure to do it right, you actually free up cognitive resources to do it better. You had messaging apps and money transfer apps like PayPal that existed—and chat existed—but the idea that you could attach your transaction to an emoji just made the transaction easier, it made the emoji more fun, it made the whole thing more self-reinforcing. But the argument isn't as simple as saying humans will just do the … By virtue of co-creating them, that’s how you’re disseminating the information. Lauren: And that’s driven by historical changes, that’s driven by the financial crisis. Which precludes you from saying anything such as right, um, got it. So clearly, the words you say are important. And I love what you said about that you could reorder it based on resistance, because, that is exactly how I think about every podcast episode or event is — it is not just about the topic, it’s actually about broadening the potential audience for the topic. And knowing, it’s not weakness — but the better you know yourself, the better you can then plan and even reroute around or address it head on. Past performance is not indicative of future results. I also love that you talked about using an adjective, like something that makes it emotive. And so you can actually bring more people in if you orient things in a broader way — like, hey this conversation seems like it’s about DevOps but it’s really about innovation and all of you care about this, actually. In this episode of the a16z Podcast, Matt Abrahams — lecturer at Stanford’s Graduate School of Business (where he also has a podcast, “Think Fast Talk Smart”); principal and co-founder of Bold Echo (a company that helps people with presentation and communication skills); and author of Speaking Up Without Freaking Out — shares frameworks and best practices, in conversation with Sonal Chokshi. I always tell audio platforms that one of my favorite features that I want everyone to build is a “drink water” button, and everyone kind of chuckles but I’m like no I’m serious, this is what I really think is important. So it might be looking at people’s social media profiles and postings; it might be talking to people who have interacted with these folks. One from you is — and this goes back to your earlier point of having an emergency question — which is how to have that in your back pocket, so that if I do find myself– not only is it useful if you kind of lose your train of thought (which does happen a lot in real time), but, it’s really great when you’re feeling like that anxiety coming on. But when you’re listening to paraphrase, you’re really trying to figure out, what’s the bottom line. That’s where the flywheel on social plus finance really starts to spin aggressively. And then they put up the Credits. Anish: People always want to talk about how they’re making money. That’s it. The birth of the digital health formulary. D’Arcy: There’s also this long legacy of companies starting out at the nexus of social and fintech and then eventually moving one way or the other, generally towards the fintech/transactional layer. At the end of the day, social and finance, a lot of it is just content. Like, what is the thing that drives them or makes them passionate about what they do? I think a lot of times what happens is people deny it, they act like it’s something they have to run away from — because when you feel anxious, you just want to run away from the feeling, you don’t want it. I hear this across very established, privileged, powerful people — all the time, everybody has them; so it’s not at all disproportionate in that sense. And really, what it comes down to in person or virtually, you have to work on your breath; your voice is a wind instrument. But we begin with the role of pre-work (and post-work) around all kinds of conversations. I will also say though that this goes back to your earlier point about the feeling, and the tone of the room, and setting up that how you want people to feel — because the better you are a master of that, then the better you can actually control that. Sonal: Oh you’re absolutely right. Do you not think that that is becoming less so? You know this so well; I mean, with podcasting as a medium — if. a16z Podcast: Selling to Developers . And I, I have to tell you, it’s completely changed how I think about communication — that framework you outlined, if you’re in a voice-only medium, you almost have to caricature-like, exaggerate some of the things that we’re talking about to make up for the lack of visual. The only thing I would add to that is try to have some prioritization among those, because if time gets crunched, or, if some topic heats up and takes you in a different direction — know the prioritization, so you can adjust. The a16z Podcast discusses tech and culture trends, news, and the future – especially as ‘software eats the world’. Much harder to do in person — so there are some advantages that the virtual world brings us. You see it on Twitter, you see it on Facebook, you see it in blogs. But, how do you even do that when you don’t know; it’s like a black hole! And they said go play. But if you do it, you’re in a class of your own. consumer fintech gaming, social, and new media innovation clusters online communities social strikes back Facebook LinkedIn Twitter Social Strikes Back is a series exploring the next generation of social networks and how they’re shaping the future of consumer tech. But I think that’s another category where when you just stick within one bucket, within the transactional side, it’s really hard to layer social into that. One question I wanted to just check in with you about is, when it comes to Zoom meetings is like visual fatigue — no one looks at each other in a meeting where you’re literally looking eye to eye the entire hour — and so there’s a visual exhaustion that happens. To. Enjoy! Sonal: Great. Sonal: You’re absolutely right. To the point where a lot of card companies are having to pull rewards back because there’s Points Guy and a million other sites that tell you how to hack the system. Is it just getting people to know each other? Does your mouth get dry? Matt: Yah, so if you have solid themes that you are driving towards — and these are either ones you’ve created yourself or co-created with the other participants — those are the cornerstones or the anchors to which you bridge or link back to. So, now tell me more about the bridging and linking! And then I think the broadest lens is ending this dynamic where we’re alone together. Sonal: I am so glad you brought up the online/ remote environment. So the hardest problem in terms of social and money is having people talk about their debt, which is why people don’t want to have a relationship with their lender or talk in too much detail about their credit card debt. We know that stuff maybe that you see opportunity in some of these products are fascinating, taking even... In cultural pieces, which is really interesting, and Peter Levine exploring the next generation social... 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