TOLL FREE: (877) 345-3484 Weekly Claim Line Numbers: Portland Area: (503) 224-0405. Her efforts to find out went wrong have come to naught. We'll see if I get through to anyone. And she said the department plans to add more phone lines in the coming weeks. Stuck on hold with unemployment? “I was on hold for two hours and 33 minutes,” said Porter-Mitchell. Please support high-quality local journalism. I sent this email on the 22nd. Among those who make it that far, two-thirds are cut off without ever receiving a response. I logged 1400ish calls through this app in a day before being put on hold, and then subsequently having the call drop after 2+ hours, twice. Find WorkSource services in your area. Some callers spend twice that long on hold. Oregon’s Unemployment Insurance (UI) call center is presently experiencing very high call volumes. The Oregon Employment Department says the average time callers spend on hold has jumped to nearly two hours per call. The frustrations lead people to call the department again and again – some say they dial more than 700 times a day. Building a Safe and Strong Oregon. Please support high-quality local journalism. Financially stressed laid-off workers are overloading the agency’s phones. 10-002. When Viar tried to call to learn what’s gone wrong, he spent more than two hours on hold with the Oregon Unemployment Department but came away with no answers. Average hold times at Oregon Employment Department spike up to 3 ½ hours -- and most calls are never answered Email oed_covid19_info@oregon.gov Supposedly they are checking emails as much as they can and trying to fix peoples issues with their unemployment. With jobless claims up nearly seventeenfold, though, the staffing increases aren’t close to keeping up with demand. Some callers have been left waiting hours on hold. Use the Online Claim System; iMatchSkills Register/Login; Benefits Estimator; Appeals Process; UI Program Updates; UI Help Center. The hold time doesn’t account for callers who never get through. Now, they may be called on to help process unemployment claims. She said the hold times the employment department posts online doesn’t include calls to new claims centers the department has opened recently. And one of the biggest phone fiascos on record. However, Krumenauer said the department is taking steps to address the mess. The Oregon Employment Department says the average time callers spend on hold has jumped to nearly two hours per call. Subscribe to Oregonian/OregonLive newsletters and podcasts for the latest news and top stories. All rights reserved (About Us). Her claim was denied and she since applied for pandemic unemployment insurance. -- Mike Rogoway | mrogoway@oregonian.com | twitter: @rogoway |. Looking for a job or retraining? You may qualify for unemployment benefits to partly replace your lost earnings. More than two months later, Amonette is still waiting for her unemployment benefits. When Poole finally got hold of a representative, she … Protip: download an auto redial app (redials at busy signal). Have your hours been cut? EUGENE, Ore. -- The Oregon Department of Employment has announced new data involving unemployment claims as well as wait times. If the amount is incorrect, an amended Form 1099-G will be issued. Oregonians must come together to keep our communities safe and healthy. It has added hundreds of staff to process claims in recent weeks – it has 520 now and has leased a facility in Wilsonville to expand claims staff to 800. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. After that, you may be eligible for Extended Benefits, which provides up to 13 or 20 weeks of benefits. The average hold time for those that do get through spiked to more than 3 ½ hours last week, according to employment department data. Unemployment Insurance Contact Centers: Portland Area: (503) 292-2057. © 2021 Advance Local Media LLC. We review every message, but are prioritizing those from customers with the oldest issues and from those who have been impacted by recent wildfires . The Oregon Employment Department (OED) released new data Thursday that shows about 20% of the statewide labor force has filed for unemployment benefits. Not only has COVID-19 forced thousands out of work, but the state's overburdened employment agency has left many of … I finally got through at 11:50 after over 700 calls. If you have a question specific to your claim, please contact the UI Center directly. TOLL FREE: (800) 982-8920 “My unemployment is still pending since August and there is nowhere to turn,” Ivey said. I really hope I do. “Not once. And I’ve called hundreds and hundreds of times. All rights reserved (About Us). Kate Brown has been largely silent on the crisis at the employment department, a number of other prominent Oregon leaders have called for change – among them U.S. Rep. Earl Blumenauer, House Speaker Tina Kotek and House Majority Leader Barbara Smith Warner – who urged “bold action" on behalf of Oregon workers. If you continue to receive a busy signal, please wait several hours before attempting contact again. Anyone who is authorized to work in the U.S. may be eligible. the employment department didn’t have phone lines set up to help self-employed workers and contractors, resisted big changes in its communications technology. Many only get busy signals, and of the calls that connect fewer than half are ever answered. Greater Salem Area: (503) 375-7900. The Contact Us form can be used for these purposes: Ask questions or get help with your claim; Upload documents like … On March 23, Tricia Luithle was laid off from a Cincinnati call center due to COVID-19. (The department doesn’t know how many unprocessed claims it has from self-employed workers who are newly eligible for benefits.) In fact, you don’t necessarily need to be unemployed to qualify. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Oregon’s unemployment rate improved in September to 8.0% from 8.5% in August as the state gained back 5,100 jobs, including 2,600 in the leisure and … For weeks, Amonette has been trying to reach the employment department to check the status of her claims – but has never been able to get through. Registration on or use of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your California Privacy Rights (each updated 1/1/21). Salem Area: (503) 947-1500. To be clear, these $500 checks from Oregon are not unemployment benefits. 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